Returns and refunds

What can be returned

We accept returns where a product is defective, unsafe, damaged when delivered, materially different from its description, or not the product ordered. The issue must not have been caused by misuse, improper installation, unauthorised modification, accidental damage after delivery, or normal wear and tear.

We do not offer change-of-mind returns or general product exchanges. A replacement supplied to resolve an eligible defective or incorrect order is a remedy, not a general exchange.

Return window

A standard return request for an eligible defective, unsafe or non-conforming product must be started within 30 days after delivery. Please report visible transit damage or an incorrect delivery as soon as possible—ideally within 48 hours—so that delivery evidence can be preserved.

Claims outside the standard 30-day window may still be covered by an applicable manufacturer warranty.

How to request a return

1. Email support@apestar.xyz with your order reference and contact details.
2. Describe the issue and include clear photos or video, the product serial number where applicable, and proof of purchase.
3. Keep the product and its accessories safe while we assess the issue. Do not send it anywhere until APESTAR provides return instructions.
4. We may perform reasonable remote checks before arranging collection or another return method.

Return costs and packaging

APESTAR bears reasonable return transport and handling costs for an eligible defective, unsafe, damaged-on-delivery or incorrectly supplied product. There is no restocking fee for an eligible return. Original packaging is helpful but is not a condition for an eligible defective-product return; please include the supplied accessories and keep the product in a condition that allows the issue to be assessed.

Repair, replacement or refund

After assessment, APESTAR will repair or replace the affected product, or refund the price paid, as appropriate under applicable law and the circumstances of the issue. Approved refunds are returned through the original payment method where possible. Bank and payment-provider processing times may apply.

Manufacturer warranties

This returns policy does not replace any applicable manufacturer warranty. Contact us if a fault appears outside the return window so we can identify any available warranty process.